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Hospitals

Akron General Medical Center

400 Wabash Ave # 301
Akron
(330) 344-6000

Akron General Health System brings together a network of health care facilities and staff with a rich heritage of exceptional care. Akron General Health System has been a member of VHA since 1982. Our mission is to improve the health and lives of the people and the communities we serve.

Akron General services its community with a philosophy of relentless commitment to the health and wellness of the people of Northeast Ohio. Through the efforts of nearly 9,000 employees, medical professionals and volunteers, we serve the healthcare needs of more than 1.2 million people throughout Summit, Medina, Portage, Stark and Wayne Counties.

Founded in 1914 as Peoples Hospital, Akron General Medical Center has grown to a 511-bed, 26-bassinet, adult, tertiary-care, not-for-profit teaching hospital. Today, it is staffed by more than 1,000 physicians, 3,400 healthcare professionals and support staff and 550 volunteers who serve a population of more than 1.2 million people throughout Summit, Medina, Portage, Stark and Wayne Counties of Northeast Ohio. Akron General Health System is a not-for-profit healthcare organization with the mission of improving the health and lives of the people and communities we serve.

As a major teaching hospital, Akron General trains future physicians through 11 high-quality medical residency programs. Akron General is a teaching affiliate of the Northeast Ohio Medical University, a State of Ohio facility that serves as the Medical College of the University of Akron, Kent State University and Youngstown State University.

Akron General Medical Center has repeatedly been named "Akron's Most Preferred Hospital for Overall Quality and Image" by National Research Corporation.

Technology is becoming increasingly important in the practice of medicine. Akron General is using information and technology every day to improve patient care. Physicians now have wireless access inside the hospital and from their offices to patient charts and test results - in real time. That means they are able to spend more time where they prefer to be - with their patients.

As one of the largest employers in a three-county area, Akron General is proud to also be a Northcoast 99 Employer of Choice. This means that Akron General was one of Northeast Ohio's top 99 employers in Northeast Ohio based on meeting employees needs through benefits, health & safety, training & education, diversity and employee communication.

Clinical Scope of Services
Akron General offers regional referral centers in Cardiovascular Medicine, Cardiac Surgery, Cancer Care, Orthopaedics, Sports Medicine and Women's Health. The Medical Center provides the highest level of emergency services, Level One Trauma, and is an area leader in diagnostic and outpatient services. Community locations in Akron , Green , Stow , Tallmadge and West Akron and an additional off-campus outpatient surgery center make healthcare for you and your family easy.

Akron General Medical Center is Summit County's first Accredited Chest Pain Center (Society of Chest Pain Centers and Providers) and a Primary Stroke Center with the Gold Seal of Approvalâ„¢ from the Joint Commission on Accreditation of Healthcare Organizations.

Akron General Medical Center owns and operates the area's only hospital specializing in rehabilitation - Edwin Shaw Rehabilitation Institute - just north of Akron in Cuyahoga Falls, Ohio. Edwin Shaw has 35 licensed rehabilitation beds. It holds more CARF accreditations than any other rehab program in Ohio. Akron General acquired Edwin Shaw in May 2005.

Akron General Medical Center is accredited by The Joint Commission. Its standards are regarded as the most rigorous in the industry. The public may contact The Joint Commission for unresolved patient safety or quality care concerns at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6640
Web site: www.jointcommission.org

About Your Visit

Whether you've been a patient before or are coming to Akron General Medical Center for the first time, we want to provide you with information and services you might need before, during and after your visit. Before your stay with us, no matter how short or long, you should take just a moment to read the information on this page, as it may be very helpful.

Where to Go
If you are being admitted to the hospital, please report to the Admitting Desk, located in the main lobby of the Medical Center.

If you are being admitted for outpatient testing, please report to Ambulatory Diagnostic Services, located in the Ambulatory Care Center. If you have an outpatient appointment at Akron General's Health & Wellness Center - West, please report directly to the department where you are scheduled. Some diagnostic services are also available at our health center locations throughout Summit County.

Checking In
Once you arrive, our friendly admitting staff will ask you for or verify important information, including your address and insurance information. You can help us speed up your registration process by pre-registering online.

Pre-register Online

Health Insurance We Accept

It's your choice. Make sure your plan includes the hospital you've trusted over the years for the healthcare needs of you and your family. We offer comprehensive tertiary care for adult health, with regional referral centers in Heart & Vascular Care, Neurosciences, Cancer Care, Women's Health and Orthopaedics & Rehabilitation.

Akron General Medical Center has repeatedly been named "Akron's Most Preferred Hospital for Overall Quality and Image" by National Research Corporation.

Akron General accepts the following health plans. (List current as of January 1, 2012. List subject to change.)

Commercial Plans

Aetna

  • Choice POS
  • Choice POS II
  • Elect Choice
  • Health Fund
  • Health Network Only
  • Health Network Option
  • HMO
  • Limited Benefits Insurance Plan (PPO)
  • Managed Choice POS
  • National Advantage Plan
  • Open Access Aetna Select
  • Open Access Elect Choice
  • Open Access HMO
  • Open Access Managed Choice
  • Open Choice PPO
  • QPOS
  • Select
  • Traditional Choice
  • Voluntary Group Medical Plan (Indemnity)

    Anthem

  • Blue Access (PPO)
  • Blue Preferred HMO
  • Blue Preferred Plus POS
  • Blue Preferred Primary (HMO)
  • Blue Priority (HMO/POS)
  • Blue Traditional
  • HealthLink
  • Lumenos
  • National PPO (Blue Card PPO)
  • Unicare/Wellpoint

    Aultcare

  • HMO
  • PPO

    Beech Street

  • PPO

    CIGNA/Great West

  • Choice Fund
  • Consumer Advantage Plan
  • Consumer Driven Health Plans
  • EPO
  • HMO
  • HMO Open Access
  • Network Open Access (HMO)
  • Open Access Plus Plan
  • POS
  • PPO

    Cofinity

  • PPO

    Emerald/HealthSmart

  • PPO

    Evolutions

  • PPO

    HealthNet (Tricare)

  • Prime Network

    HealthNet (Tricare)

  • Prime Network

    The Health Plan/HomeTown

  • EPO
  • HMO
  • POS
  • PPO

    Humana Choice Care

  • PPO

    Interplan Health Group

  • PPO
  • EPO

    Kaiser Permanente

  • Added Choice Point-of-Service
  • HMO

    Medical Mutual of Ohio

  • HMO Health Ohio
  • Personal Health Plan
  • SuperMed Classic
  • SuperMed HMO
  • SuperMed One (PPO)
  • SuperMed Plus
  • SuperMed Select

    Ohio Preferred Network

  • PPO

    PrimeNet/PrimeNet Select

  • PPO
  • Traditional

    SummaCare Plus (SCPlus) University of Akron Employees Only

  • PPO
  • Indemnity

    United Healthcare

  • Choice
  • Choice Plus
  • CORE Choice Plus
  • Definity Health
  • Golden Rule
  • Navigate
  • Navigate Balanced
  • Navigate Plus
  • Options PPO
  • Select
  • Select Plus

    Medicare

    Aetna

  • Medicare Plan

    Anthem

  • Blue Medicare Access
  • Blue Medicare Advantage
  • Medicare Preferred
  • Senior Advantage

    AultCare

  • Prime Time HMO
  • Prime Time PPO

    The Health Plan/HomeTown

  • SecureCare HMO
  • SecureChoice PPO

    Humana

  • Ohio Public Employees Retirement System (OPERS) Only

    Kaiser Permanente

    United Healthcare

  • AARP MedicareComplete
  • Evercare
  • MedicareComplete
  • SecureHorizons MedicareComplete

    Medicaid

    Buckeye Community Health Plan
    CareSource
    UnitedHealthcare Community Plan

    Behavioral Health

    Aetna
    Anthem
    AultCare
    The Health Plan/HomeTown
    Kaiser Permanente
    Medical Mutual
    SummaCare Plus (SCPlus) University of Akron Employees Only
    Summa Health System (Behavioral Health Only)
    United Behavioral Health
    Value Options

    Please bring your insurance card with you, when you register. Your insurance information is maintained on file, but it's always a good idea to have it on hand, so that we can ensure accurate billing and simplify registration.

    View accepted health plans for other Akron General entities:
    Edwin Shaw Rehabilitation Institute
    Lodi Community Hospital
    Visiting Nurse Service & Affiliates

    Financial Assistance
    We know that a hospital visit, test or therapy is often unexpected. We also understand that the expense can become a worry to you. We take great pride in putting our patients first and that is the reason we participate in the Ohio Hospital Care Assurance Program (HCAP) and our CARE charity programs.

    To qualify, patients must complete a Hospital Financial Assistance Program Application , apply and have their eligibility approved to receive free care under the HCAP or CARE programs. Call 330-344-2000 or 1-866-440-0257 for a financial assistance application.

    Patient Price Information List
    In compliance with state law, a price list is available containing the usual and customary charges for room and board, X-rays, Laboratory, Emergency Department, Operating Room, Delivery Room, Physical Therapy and Respiratory Services.

Managing My Billing Account

Patient Financial Services
Akron General Medical Center
330-344-2000
1-866-440-0257
Automated Account Information System (AAIS)
330-344-1135
1-866-246-3472 (toll free)

Have a Billing Question?
We have answers. Search topics for commonly asked questions, call us at 330-344-2000 or 1-866-440-0257, Monday through Thursday, 8:30 a.m. - 7 p.m., Friday, 8:00 a.m. - 7 p.m., or use our Automated Account Information line. Billing Answers

Manage Your Account Online
Account number and password are found on the patient statement and are required to access the system.

Easy Online Payment

This service will help you make a quick payment for bills from Akron General Medical Center, Lodi Community Hospital, Edwin Shaw Rehabilitation or Partners Physician Group. All you'll need is your account number, which can be found on your statement or may be provided to you at the end of your visit.


I'd like to pay a bill from: Akron General Medical Center
Lodi Community Hospital
Edwin Shaw Rehabilitation Inst.
Partners Physician Group

Get Account Information by Phone Get automated account information about your hospital bill by phone whenever you need it - 24 hours a day, seven days a week. Simply have your account number ready and use the key pad or your voice to follow the prompts.

Automated Account Information System
330-344-1135
1-866-246-3472 (toll free)

  • Check your account balance
  • Obtain payment history
  • Request an itemized statement of your account
  • Update your mailing address
  • Make a credit card payment
  • Establish a payment plan
  • Obtain information about qualifications to receive free services
  • Obtain information about community resources available to help you
  • Update your insurance information
  • Request a refund or check the status of a refund
  • Speak to a Customer Service Representative

You Can Manage Your Billing Information Online
You can forget about writing a check and stamping an envelope! Watch your statement for a log-in and password to access your billing account online. You'll be able to completely manage your account online - view your information online, make payments, update your billing information and more.

Financial Assistance
We know that a hospital visit, test or therapy is often unexpected. We also understand that the expense can become a worry to you. We take great pride in putting our patients first and that is the reason we participate in the Ohio Hospital Care Assurance Program (HCAP) and our CARE charity programs.

To qualify, patients must complete a Hospital Financial Assistance Program Application , apply and have their eligibility approved to receive free care under the HCAP or CARE programs. Call 330-344-2000 or 1-866-440-0257 for a financial assistance application.

Patient Price Information List
In compliance with state law, a price list is available containing the usual and customary charges for room and board, X-rays, Laboratory, Emergency Department, Operating Room, Delivery Room, Physical Therapy and Respiratory Services.

Contacting a Patient

To locate a patient or waiting area, please ask a representative at the Information Desk in the main lobby.

Telephones
To call a patient room from outside the hospital, call 330-344-6000 or 1-800-221-4601 or dial direct if you know the patient's extension. All patient rooms have telephones except ICU, CCU and CSU.

Public telephones are located in the main lobby and throughout the hospital. A courtesy phone in the main lobby will connect you to any patient room or internal extension. The use of cellular phones is not permitted inside the hospital. This means they should be turned off upon entering the hospital and outpatient buildings.

Telecommunications Devices for the Deaf (TDD) are available from the Telecommunications Office, and a public TDD telephone is available in the main lobby.

Condition Reports
For the condition of a patient, please call Patient Information at 330-344-6100. Details concerning a patient's illness or medical treatment will not be given and information on psychiatric patients is not released. In compliance with HIPAA regulations, condition reports and admission status for patients choosing to opt out of our patient directory will not be released.